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Commitment to Training

Beyond providing the required service to the customer, our challenge is to enhance the knowledge and skills of both staff and field examiners; and train them to handle a wide variety of customer service needs.

Because field examiners are in short supply, we've developed a unique, in-house training curriculum tightly aligned with our industry's professional standards. That’s why we have developed a comprehensive training program (in both official languages) that assists in providing service that permits you to count on us for speed, detail and accuracy.

In addition, any new health professional, inspector or tele-interviewer must enter our mentor-ship program to demonstrate their ongoing medical and interviewing proficiency and an understanding of customer service. Only in this way can we ensure an efficient and professional consumer experience that provides you with timely, accurate results.

When that has been demonstrated our job continues with a Quality Assurance Program which reviews all documentation to ensure they continue to demonstrate accuracy and proficiency and follow the specific insurance company’s criteria.

Offering continuing education and training to our people boosts employee satisfaction, provides staffing flexibility and helps reward performance and commitment. That’s part of our commitment to be your most experienced and knowledgeable partner.

Health Information Division providing mobile paramedical services.

Tele-Information Division providing electronic underwriting information services.

Secure web based document downloads.

Personal and Financial Information Division, providing Inspection Report and Attending Physician Statement Services.


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