A very exciting and tumultuous past couple of years (Stock Markets, the Credit Crisis and stagnant employment) certainly has had an affect on the overall economy and Consumer Confidence in general; similarly for our industry. Despite these very challenging times we continue to expand our customer base across the country and are building and strengthening our service levels to continue to exceed your expectations.

As a result of our growing business we have opened new offices in Ottawa and Calgary. These locations provide better local area support and enhance our service levels. Responsiveness to your requirements and areas of coverage continue to remain one of our areas of focus.

Another area of focus is providing the most qualified Health Professionals in the industry. We are partnering with key educational institutions so we that we may provide the most up to date and professionally trained Health Professionals – “across the street and across the country”.

We have also focused on updating our systems to offer greater efficiency for faster turnaround times and improved accuracy.

Most recently we have upgraded our Imagedex system. We believe the new site to be more user-friendly and intuitive. It affords the option of downloading documents individually or as a batch. Searching the archives is easier now. The site is also more secure as it utilizes SSL-EV (extended validation). You will also find that the new site more clearly defines the type of document posted.

At the core of our past, present, and future endeavours lies our people. I would be remiss if I were not to make special mention of this dedicated, hardworking group. Improvements that our customers expect don’t just happen; they are conceived, designed, implemented, measured and adjusted (as necessary) by a most professional, motivated and passionate staff.

Today our stability, our reputation and our leading position in the industry are admired by all. In the coming months we will work even harder to ensure that we surpass your expectations and over-deliver on our service pledge.

Thank you for your continued support.

Sincerely,

Daniel R. Gauvin
President & Chief Executive Officer
Hooper-Holmes Canada Limited