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Call Centre: Medical Tele-Interviewer (full or part time)

Toronto, Ontario
Contact Information:
Position Description:

Work for an Industry Leader in Toronto!

Hooper-Holmes Canada Limited is recognized as the industry leader in providing risk assessment services for the Canadian Life and Health Insurance industry.

Our primary business includes collecting medical evidence and background information through our network of company owned branches, skilled and experienced staff, professional mobile field examiners, and multilingual call centres. 

Our busy Tele-Interview CALL CENTRE is responsible for the collection of medical evidence on behalf of some of the largest insurance carriers.

Join our team as a Medical Tele-Interviewer in one of our call centres, where you can demonstrate your Customer Service abilites, share your knowledge and learn new skills as you go through our various apprenticeship programs. Once you've successfully completed the required training, you'll be ready to:

  • Handle inbound and outbound calls
  • Engage in friendly and personal conversations with insurance applicants

  • Collect confidential/personal medical and lifestyle related information

  • Work with your teammates to achieve shared goals.

The perfect candidate is outgoing, excels at building trusting relationships with customers and colleagues and has excellent computer and problem-solving skills. We are currently recruiting candidates who:

  • Create a positive client experience by understanding client needs quickly, professionally and accurately

  • Demonstrate professionalism and commitment and maintains the integrity of confidential information

  • Effectively plan and prioritize substantial workloads

  • Respond well to, anticipate and manage change

  • Demonstrate active listening skills

  • Effectively convey information verbally and in writing

  • Comply with company policies and adhere to protocols

  • Thrive on learning new skills

If you have a positive attitude, have great interpersonal skills and are excited about this new career opportunity, here are some other important items to consider before you apply:

  • You're fluent in English (verbal and written)

  • You have Customer Service experience, preferably in a call centre/professional services environment

  • You have knowledge of or experience with medical terminology

  • You have the ability to multitask between software programs

  • You're able to perform data entry at a speed of 45 wpm with an accuracy greater than 95%

  • You're a team player who is flexible, cooperative and demonstrates a desire to work within a team

  • You have the ability to work in an environment where performance goals are measured and tracked

  • You have a demonstrated ability to deal with change, make decisions and implement creative solutions

  • You're flexible to work both day and evening shifs, extended hours and available weekends

  • You're fluent in other languages, including, French, Cantonese/Mandarin, German, Vietnamese and Spanish is an asset

Here are just a few of the many perks of becoming a Medical Tele-Interviewer for Hooper-Holmes Canada Limited:

  • Friendly and professional working environment

  • Paid Training (4 to 6 week duration)

  • After training we offer a variable and competitive compensation program (based on a productivity, average $14 to $18 per hour)

  • A performance bonus could be paid at the end of the probationary period

  • Group medical and dental benefits for full time employees

  • Corporate fitness program with GoodLife Fitness

  • RRSP savings plan

Are you ready to start a new adventure? Apply Now


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Secure web based document downloads.

Personal and Financial Information Division, providing Inspection Report and Attending Physician Statement Services.


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